Frequently Asked Questions

Below is a list of frequently asked questions. However, if you can't find the answer to your question please call 01753 693200.

Do the units come pre built?

All of our products will arrive to you in component form to reduce delivery costs, therefore self-assembly will be required.

Do the units come with build instructions?

Our products should arrive to you with assembly instructions within the parcel. If you cannot locate your instructions give us a call and we will be more than happy to send them to you again.

Are the frames assembled?

All of our pallet racking and longspan deliveries will have the frames assembled unless requested otherwise.

Will your delivery driver leave my purchase in my drive if no one is in?

We can leave the delivery by the entrance if you request this in advance, However please note that we will not be held responsible for any lost/stolen components.

Are you open on Saturdays?

Our office is not open over the weekend, our opening hours are Monday — Friday between 8:00am and 5:00pm.

Can we collect our order?

Yes, collections can be made 24-48 hours after the order is placed but this is subject to the size of the order. Please call our customer services team for advice.

How can I make an enquiry?

Making an enquiry is easy. Just telephone our team on 01753 693200 who will advise you on the best storage solution and provide you with a quote.

How can I make a payment?

We accept all major credit / debit cards or you are welcome to pay by BACS Transfer or Company Cheque.

When can I expect my delivery to arrive?

Once your order is placed we will send you an order confirmation. All products are scheduled for delivery upon receipt of payment, Collections are also available upon request.

How can I return a product?

If you need to arrange a return please call our office on 01753 693200 or email sales@hcss.co.uk and we will be happy to help.

What type of racking to I need, pallet racking or Longspan?

For any application that needs to store pallets or has mechanical handing then we would advise you use pallet racking. Any hand loaded shelving with a max shelf load of 400kgs we would recommend longspan.

Are all pallet racking beams and frames compatible?

No, you need to have the same manufacturer and type of frames and beams for safe fitting.

What is the lead time for racking/shelving?

Generally unless stated we would only ever quote what we have in stock. We are not the type of company to take an order and then try to find your racking.

How many levels can I have in longspan bays?

You need to have a minimum of 2 levels for stability. After that you can have as many as you require (or will fit) as long as the weight load does not exceed the frame loads.

What is the standard size of a mezzanine floor?

There is no standard size. All mezzanine floors are designed and manufactured to your application depending on the site.

What depth pallet racking do I need for my pallets?

If you have standard UK pallets 1200mm x 1000mm stored 1000mm deep you would require a 2700mm wide beam x 900mm deep frame. If it is stored 1200mm deep then you would require either a 2300mm or 3300mm wide beam x 1100mm deep frame. If you have euro pallets 1200mm x 800mm you would store them on a 2700mm wide beam x 1100mm deep frame.

Can I collect from your warehouse?

Yes we are open from 8:30am — 4pm Mon-Fri for collections. We have the facility to load small vans to 40’ curtain sided trailers.

Why isn’t everything showing a price?

We do have priced offers. However we don’t price everything as we like to talk to our customers and make sure that they are buying the correct racking/shelving for the correct application and we can maximise the storage solution.

Do you supply forklift trucks?

Forklift trucks are a very important item for the warehouse and it is important that you have the correct one. For this reason we do not specify or sell forklift trucks but work closely with a couple of suppliers and would gladly recommend them and their services.

Do you sell cheap shelving?

We do have a budget range but we believe you get what you pay for. We have investigated the market and believe that our budget range is a practical and strong system that we are confident when you buy it, you will be happy!

Can I come to your warehouse to view the racking/shelving?

Yes this can be arranged. We would welcome you to our offices and warehouse to make sure you have the correct system and size.